Welcome to the Support Center

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.

SD59 Provides onsite tech support for all schools. Most schools have a regular schedule for their assigned tech to visit their school. Your principal or secretary can tell you what day your school's regular scheduled is. Tech requests can be made at any time through the SD59 Technical Support Portal.

Services Provided:

  • Technology Planning and Management
  • Infrastructure Development
  • Technical Support and Repairs
  • Hardware, Software and LAN/WAN Design, Acquisition and Implementation
  • Apple Certified Repairs In-house
  • Setting standards and specifications for the same
  • Systems Analysis, Design and Software Development
  • Systems Administration and Management
  • Email and Internet related services
  • Custom Application Development
Web Application Support including:
  • Asset Planner
  • Atrieve
  • Office 365
  • Canvas
  • eServices
  • FreshGrade
  • MyBlueprint
  • Office 365
  • School Messenger

Frequent Issues

I Forgot My School District Password I Can't Get On The Internet Applications On My Computer Is Slow
I'm not able to print
I don't have any classes in the District Student Planning Database
I forgot my password for MyEducation BC
I'm having issues with Report Cards My class is having issues in the Computer Lab I'm missing a group/folder in Outlook

Primary School Contacts

MyEducation BC Mark Qiu 250-219-0899
Canalta Elementary Jason Lowcay 250-219-4079
Crescent Park Elementary Jason Lowcay 250-219-4079
Chetwynd Secondary Gary Osbourne 250-719-4121
Dawson Creek Secondary - Central Campus Ken McCleary 250-784-0783
Dawson Creek Secondary - South Peace Campus Kyle Krauskopf 250-219-0299
Devereaux Elementary Li Zhang 250-719-1683
Don Titus Montessori Gary Osbourne 250-719-4121
Ecole Frank Ross Elementary Li Zhang 250-719-1683
Little Prairie Elementary Gary Osbourne 250-719-4121
McLeod Elementary Li Zhang 250-719-1683
Moberly Lake Elementary Gary Osbourne 250-719-4121
Parkland Elementary Jason Lowcay 250-219-4079
Peace View Elementary Trevor Smith 250-784-6328
Pouce Coupe Elementary Jason Lowcay 250-219-4079
South Peace Elementary Trevor Smith 250-784-6328
Tremblay Elementary Jason Lowcay 250-219-4079
Tumbler Ridge Elementary Li Zhang 250-719-1683
Tumbler Ridge Secondary Li Zhang 250-719-1683
Windrem Elementary Gary Osbourne 250-719-4121
For critical issues please contact your schools' assigned tech by phone. Any other requests should be put through the Technical Support Portal.