Frequently Asked Question

https://techsupport.sd59.bc.ca/a/solutions/articles/33000058954

If your Atrieve password stops working, it is likely due to your password expiring in Active Directory.  Provided you are able to log into eServices, you are able to resolve this on your own.

Change Your Password in eServices

1. Log in eServices: https://eservices.sd59.bc.ca/
2. Click the 'Change Password' link.
3. Enter your current password and then your new password.
4. Confirm the new password and save the changes.
5. Wait 15 minutes, then try to log in to Atrieve.  This time delay is needed for Entra ID to sync your password back to Active Directory.

More Help?

If you need assistance with this process, or these steps do not work for you, please contact the Tech Support help desk line at 250-784-6795 or submit a ticket.