Frequently Asked Question

What can I do if a website is not working correctly?
Last Updated 3 years ago

If a website is not behaving normally, there are a few steps you can try on your own to resolve the issue.

1. Try another browser.
 While most websites are compatible with currently supported browsers, this is not always true.  Your District-provided computer should have more than one browser preinstalled; check your Applications folder.

2. Clear your browser data.  Browsers can store quite a bit of information for each of the websites you visit.  This often includes cookies, cache, and local storage data.  Sometimes this saved data causes problems for a variety of reasons, but the resolution is always the same: erase it and start fresh.

Instructions on how to clear this data out vary between browsers, but we have instructions for Safari, Firefox and Google Chrome.

3. Make sure you are on the right network.
  SD59 employs network filtering technologies to varying degrees on our networks.  This blocks access to undesirable content and helps maintain network security.  While this is a good thing most of the time, it is not a perfect system, and can cause issues especially when you are connected to the wrong network.

If you're connected wirelessly, make sure you are connected to the correct network.  A common problem has been observed when users connect to SD59Guest at some point.  This results in displacing SD59Staff as the preferred network.

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