Frequently Asked Question

Introduction

This article explains how to interact with shared mailboxes in the Outlook app on your computer.

If you are using Outlook Online (the web-based version of Outlook), please use these instructions instead.

Adding Shared Mailbox

Outlook for Mac (New Version, Add as Shared Folder)

1. Go to Outlook menu > Preferences.
2. In Personal Settings area, select Accounts.
3. Select your account in the left list.
4. Click on the Delegation and Sharing button.
5. Click the Shared With Me tab.
6. Click the Add (+) button in the bottom right to add an additional mailbox.
7. Search for the mailbox by its e-mail address, select it, then click the Add button.

Outlook for Mac (Old Version, Add as Account)

1. Go to Outlook menu > Preferences
2. In Personal Settings area, select Accounts.
3. At the bottom left of the accounts list, click the Add button, and select New Account.
4. At the first prompt, enter the e-mail address of the shared mailbox.
5. At the second prompt where you are asked to log in with SD59 credentials, use your own credentials.  Don't forget to change the Username/E-mail field, as this will default to the shared mailbox address.
6. If successful, the shared mailbox account will show up as an expandable entry in the folders list in the main Outlook window.

Outlook for Mac (Old Version, Add as Folder)

1. Go to File --> Open --> Other User's Folder
2. Search for the Shared Mailbox (keep in mind that searches are a starts with search)
3. Select the Shared Mailbox
4. Click Open

Outlook for Windows

1. Go to File --> Open --> Other User's Folder
2. Search for the Shared Mailbox (keep in mind that searches are a starts with search)
3. Select the Shared Mailbox
4. Click Open

Sending an Email As Shared Mailbox

Mac

1. From the Home Ribbon click New Email
2. Click your name and change the dropdown to the email address of the shared mailbox
3. fill in the other boxes and you normally would then hit send