Frequently Asked Question

No Video

If you get a no camera icon on the Microsoft Teams popup control bar (move your mouse over the main window to make visible)


Follow the instructions here to allow access to your camera
https://support.apple.com/en-ca/guide/mac-help/mchlf6d108da/mac

If it found a microphone but can't here anything

Make sure you're not muted . Click the icon to show your camera.

No Microphone

If you get a no camera icon on the Microsoft Teams popup control bar (move your mouse over the main window to make visible)
https://support.apple.com/en-ca/guide/mac-help/mchla1b1e1fe/mac

If it found a microphone but can't here anything

Make sure you're not muted. Click the icon to unmute.

You can also check out the Mac OS Sound Troubleshooting KB article
https://support.sd59.bc.ca/kb/faq.php?cid=17