Frequently Asked Question

Introduction

When your computer accesses mailto: links, your default mail application is invoked.  By default, this is set to the Apple Mail app, but often Outlook is the preferred mail app.

This also impacts eServices as some e-mails in this system are generated using mailto: links.

The following instructions show how to change your default mail app.

Instructions

1. Select Go menu > Applications, then open the Mail app.
2. If you haven't set up an account, the Mail app will refuse to fully open.  To bypass this, set up a dummy account:
   1. Enter the following e-mail address: user@example.com
   2. From the provider list, select Other Mail Account
   3. When asked for any other information, enter anything.  It doesn't matter if it is made up.  Click Sign In / Next and follow the prompts until you get to the main Mail app window.
3. Go to Mail menu > Settings
4. Under the General tab, choose an option in the Default email reader dropdown.  Usually, you will want to choose Microsoft Outlook.